When offshoring goes bad

S. Williams describes in detail the perils of outsourcing and how the expected savings might never materialize

Smith predicts a turnover rate of 20 percent in the next six months and laughs whenever a vice president, CEO or politician uses "outsourcing" and "cost savings" in the same sentence.

"Sure, we saved money on the labor," she says. "But what about the other costs? What about the cost of rewriting the same piece of code 50 times? What about the cost of delaying other projects, the travel and lodging?"

Anger venting, Smith ends with a flourish: "Where did all our savings go when, at the end of the day, we have a piece-of-shit system that'll just need to be replaced in three years?"

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